Operational Transformation Services for Owner‑Led SMEs
Practical, hands‑on support to stabilise your operation, reduce costs, and build a confident, aligned team — without disruption.
Every step is tailored to your reality: connecting the commercial big picture to what's happening on the shop floor.
Book a conversationHow I Deliver Operational Transformation
Most operational problems aren't caused by people — they're caused by unclear expectations, broken flow, and systems that don't support the day‑to‑day reality. Every engagement follows a clear, practical structure to fix these root causes — fast, hands‑on, and focused on measurable results.
Assess
A rapid diagnostic combining data, observation, and team conversations to uncover bottlenecks, risks, and opportunities — across both commercial and operational performance.
Stabilise
Immediate action to restore control, reduce pressure, and bring predictability back into the operation — so your team can breathe and your leadership can see clearly.
Transform
Redesigning workflows, systems, roles, and routines to improve flow, reduce cost, and unlock capacity — always grounded in your real‑world constraints.
Embed
Coaching and capability building to ensure improvements stick — so teams know what good looks like and leaders confidently run the operation without reliance on me.
Core Services
Each service combines hands‑on support, practical tools, and measurable outcomes — tailored to your operation, your growth stage, and your team. Results below drawn from real engagements — see verified financials.
1. Stabilise & Regain Control
When operations feel chaotic, I help restore stability quickly — giving your team breathing room and bringing structure back into the day‑to‑day.
- Service levels improved from low 80% → 99.6%
- Downtime reduced by 60%
- Write‑off cut from £14k → £4k per month
- Absence reduced from 7%+ → below 2%
- Complaints reduced from 220 DPMO → below 40
2. Unlock Capacity & Improve Flow
Increase throughput without adding headcount — by simplifying processes, improving flow, and removing hidden bottlenecks that slow everything down.
- 2× B2B throughput
- 3× B2C throughput
- Record seasonal output at 100% OTIF
3. Reduce Cost & Waste
Remove waste, improve efficiency, and reduce unnecessary cost — using simple tools that everyone can understand and use in the real world.
- £3.1M+ verified savings
- 32% packaging cost reduction
- 39% waste reduction
- 56% safety stock reduction
4. Build Confident, Aligned Leadership Teams
Develop supervisors and managers into confident leaders — improving communication, accountability, and day‑to‑day decision‑making across all shifts.
- Absenteeism reduced from 7.4% → 2.2%
- Continuous improvement culture embedded across operations
- Leadership capability uplifted across all shifts
5. De‑Risk Major Change
Whether you're relocating, scaling, implementing new systems, or preparing for M&A — I help make the transition smooth, safe, and controlled.
- £21M site relocation delivered with zero disruption
- Operational due diligence for M&A
- New layouts and flows designed for scaling
Who I Work With
I partner with owner‑led, PE‑backed, and growing businesses that want practical, measurable improvement — not theory, not jargon, and not disruption for its own sake.
Typical clients include SMEs in food manufacturing, FMCG, logistics, wholesale, and e‑commerce — where flow, service, and cost control are critical to growth and profitability. I bring the governance, cadence, and execution discipline normally found in larger groups, giving smaller organisations the structure they need to scale without unnecessary complexity.
What You Can Expect
Every engagement delivers clarity, calm, and measurable improvement — without overwhelming your team.
Clear priorities
Aligned around a practical plan your team can follow, with no ambiguity about what good looks like.
Stabilised operations
Reduced day‑to‑day pressure, fewer surprises, and a more predictable rhythm across your operation.
Improved flow & cost
Better utilisation, less waste, and unlocked capacity without simply adding more people.
Confident leaders
Supervisors and managers who know what to run, what to watch, and how to act when things change.
Ways We Can Work Together
I offer three ways to work together, each combining the governance and structure of major consultancies with the reality-first, hands-on approach of someone who's lived inside 21+ operations.
Rapid Operational Diagnostic
2–4 weeks of focused assessment to uncover bottlenecks, risks, and opportunities — with a clear, actionable plan you can execute with or without me.
Transformation Programme
A defined programme of work to stabilise operations, improve flow, reduce cost, and build leadership capability — with clear milestones and measurable outcomes. I lead the transformation alongside your existing team, not in place of them.
Fractional Operations Director
1–3 days per week of ongoing operational leadership, coaching, and oversight — ideal for growing SMEs that need senior operational experience without a full‑time hire.
Interim COO / Operations Director
Full-time senior leadership to stabilise performance, restore control, and run the operation through a critical period. I take the seat, own the outcomes, and lead the team directly — not from the sidelines.
Not Sure Which Fits?
Book a 30-minute diagnostic conversation. I'll help you understand what your operation needs and which approach makes sense — no obligation, no pressure.
Let's Talk About Your Operation
I bring hands‑on support, practical solutions, and measurable improvements — without overwhelming your team or disrupting your culture.
Book a call →